Frequently Asked Questions (FAQ)


Where can I view the magnets "live"?
As we sell our products only on the Internet, we decided to offer our customers a SAMPLE PACKAGE of our magnets. The SAMPLE PACKAGE can be ordered on our website by clicking HERE. The cost of such package is only 3.00 EUR. For that money you will receive a main magnet attached to a double cover in a colour selected by you, a colour sample set, a gift in form of a magnet with calendar for the current year. You are welcome to order a SAMPLE PACKAGE.

How long does the delivery time take?
It takes up to 17 working days to receiving the delivery in EU from placing an order. If you select the option "Express" the delivery time will be reduced to 10 working days.

How long do I have to wait for magnets?
It takes up to 17 working days to receiving the delivery in EU from placing an order. If you select the option "Express" the delivery time will be reduced to 10 working days.

Can I collect the magnets personally?
NO. We sell our products exclusively on the Internet.

I want to order in the "Foto magnets" section 10 magnets; can each of them contain a different photo?
YES. In order to do so, you have to add each photo separately through the magnet design application. In the shop you must select the number of copies for each photo ? go to the application ? add photo ? save to shop. In the same way you must add other photos. The price in the shopping cart will be changing, depending on the number of ordered magnets (within one size).

On your website I have seen wedding invitation magnets that were set in colourful covers and envelopes. Can I order such a set?
YES. The covers and envelopes can be ordered by selecting the appropriate options on the page of each template. For this purpose, you can also select the colour of covers and envelopes, as well as personalize the covers (insert your own text, names of guests, etc.).

Can I order magnets with my own graphics on it?
YES. You can do that by submitting an order in the tab "Photo magnets", or by replacing photos in the available templates, using the online design tool, available after selecting the given magnet template.

Can you prepare a magnet according to my design?
YES. For this purpose, we put at your disposal an online design tool that makes it possible for you to modify the selected template. With this application you can replace photos, change template colours and texts. We are also ready to implement your other ideas that are not taken into account by our design tool. In this case the order is to be submitted along with an email containing detailed instructions concerning your design. If engagement of graphic designer is needed to carry out such an order, the magnetcards company will charge an additional fee; its amount will be determined individually.

I would like to order personalized wedding invitations and include the names of guests on them. Do you carry out such orders?
YES. The names of invited guests will be printed by us on the covers of wedding invitations. All you have to do is mark that option while placing an order and include the guests list in a text file, Word or Excel file.

Do envelopes contain a default graphics or texts printed on them?
NO. If you don't mark this option in order description section, the envelopes will be printed without inscription. Inscriptions on envelopes are agreed individually. You can order them for additional fee, if you mark this option in additional remarks to the order or by sending instructions to us via email.

Copyright © 2018 magnetCards.eu

Like us before you forget